- Services: includes any of our products, services, content, features, technology or functionality and all Sites. And related applications and services that we provide.
- Platform: includes websites, mobile applications, and websites dedicated to phones Smart and any other online properties through which we provide our services.
Data we collect about you:
- Registration and other account information: When registering to use our platforms, we may collect information including your mobile phone number and name. This information is essential for creating your account.
- Data we automatically collect when you use our services: When you interact with our platform or use our services, we automatically collect various information such as the device information you use, location information if you've granted permission, and log data that includes details about your use of the service.
- Data from third parties or publicly available sources: We may obtain personal information about you from third parties, such as service providers, or from sources that are publicly available
Reasons for processing your personal information:
- Executing contracts that have been made with you or that might be made in the future.
- Improving and personalizing our services and platforms to ensure the best user experience.
- Providing the necessary support and services to customers.
- Developing and improving products and services.
- Analyzing the use of platforms and services for research, statistics, and analytics purposes.
- Compliance with legal and regulatory requirements.
We are committed to permanently protecting your privacy and the safety of your personal information. We take necessary actions to detect cases of fraud and deception. We are always striving to improve our services and platform to offer a better experience for users, and we do this by using assistive tools and complying with applicable laws and regulations.
We will notify you of any changes we make by posting them on this page. If you do not agree with these changes, you can stop using the services and the platform.
Your rights regarding your personal data:
Under the laws applicable in the United Arab Emirates, you can enjoy certain rights. We won't charge you for accessing your personal data or exercising your rights. However, in the case of repeated or unreasonable requests, we might impose reasonable fees or decline the request. We always strive to respond to all requests in the shortest time possible. If the response is delayed due to the complexity or a large number of requests, we'll inform you and remain in touch to provide suitable updates.
Contact and Marketing
We'll communicate with you via email, SMS, or smartphone app notifications concerning our services or platform to confirm your registration and inform you if your advertisements become active or expire. Also, for other transaction-related messages or any marketing campaigns we undertake. As these transactional messages are essential for us to deliver, you might not be able to opt out of them. When registering on the Souq vip platform...
- We may need to share your personal data with parties mentioned below for the outlined reasons. We use third-party service providers to assist us in delivering certain aspects of our services, like cloud storage facilities such as Microsoft's web services, etc. These providers might be located inside or outside your current residence country.
- Souq vip doesn't control the privacy policies of other parties which might apply to you. Hence, we encourage you to ask questions before disclosing your personal data to others.
- To improve our services, we might occasionally share non-identifiable data with analytics providers who assist us in analyzing how users utilize our platform/service. We share your data with them in a non-identifiable form for monitoring, reporting the efficiency of our campaigns to our business partners, and internal business analytics, to see how users engage with our platforms. By using our platforms, you agree that we and third-party providers can collect and use this data.
- We may disclose your personal data to law enforcement agencies, regulatory bodies, and other related third parties to comply with any legal or regulatory requirements.
- When posting an advertisement using our services, you might disclose some personal information available to Souq vip users, which might include, but not limited to, your name, email, location, contact number, and your photo. Any information you provide to other users can always be shared with others, and we're not responsible for it. Hence, please be cautious.
Storage location of your data and retention period:
The data we collect from you is stored and processed, either inside or outside your country, on secure servers for the purpose of providing a better user experience on the current or upcoming service/platform, like creating a fast website or a smartphone application. We will only retain your personal data as long as necessary for collection purposes or marketing, including fulfilling legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, potential risks of unauthorized use or disclosure, the processing purposes, and whether those purposes can be achieved by other means, and the applicable legal requirements.
Technical, organizational, and security measures:
All the information we collect from you is stored on secure servers, and we follow essential security procedures to protect your personal data. We continually assess the security on our network and employ an internal information security program specifically designed for the following purposes:
- Protect your data from accidental loss or unauthorized access or unauthorized disclosure,
- Appropriately evaluate potential risks to our network's security,
- Minimize security risks, including by risk assessment and regular testing.
Please note that although we've taken these measures to protect your data, data transmission over the internet or other public networks isn't completely secure. There might be risks from unauthorized third parties accessing your personal data.
Changes in this policy:
Acceptance of this policy:
If you need more information, please contact our support team:
Email: [email protected]
- Or, visit the help section on our platforms.